Welcome! This section of the Murder Morgue Records official online store, "the Morgue Store", is dedicated to providing information on any orders that you may make from within our online store. We have provided this for you to be able to process your orders with us quickly & efficiently. It will be an ongoing process for us to update this section frequently in order to better service your needs.
For now our online store is very basic and easy to understand. Most orders can be processed through PayPal or our affiliates easily. Yet, when choosing to order by mail or email we know it can get confusing sometimes. Especially, when dealing with a new face. If you have questions, concerns, or need to place an order. Please feel free to contact us at anytime. We hope this information will aid you in making your shopping experience enjoyable. Thanks for your support! Disclaimer: (allow 12-24hrs contact in regards to certain questions asked). Utilize the following forms for ordering by ground or email: GROUND & EMAIL ORDER FORM |
TO MAKE CONTACT WITH THE MORGUES STORE EMAIL US HERE; click here; REVIEW OUR CURRENT CONTACT INFORMATION. (currently our mailing address is in the process of relocating; Please be patient). There are three emails to contact us through within the CONTACT SECTION; otherwise for all questions, details for ordering, or questions related to the MORGUE STORE - Please email us here: MORGUESTORE@murdermorgue.com. |
ORDER TYPES:
PayPal ORDERS: Ordering through us by PayPal, is the fastest and easiest means of ordering our merchandise. This method is the most commonly used by our customers. If you are to this day still on edge about ordering online. We have our other options available below. Upon verification of your payment through PayPal your order will immediately be shipped to you. Please review shipping standards below. If there are issues per your order through PayPal, be sure to contact us and let us know what is wrong. If we require information we may contact you via email to ensure your order gets processed effectively. This method is secure per PayPal's conditions. EMAIL ORDERS: Commonly used and an available method of ordering our merchandise through us, is the email order option. This option is one that upon verification of your order we will send a confirmation email to you. This will also include your final price total, shipping, and tax if you live in Oklahoma. Of which, you then need to send payment per our payment methods below. Although this method is effective for online orders through us. It takes more time to process the order due to the fact we have to wait for the arrival of your payment. In general, this method takes approximately less than 1 to 2 weeks delivery time. Per the time we receive your payment then process the merchandise to ship. Before ordering by this method please review the following information: OUR EMAIL ORDER FORM IS AVAILABLE (titled email order form). THE FORMS LINK IS POSTED ABOVE & IN THE STORE. PLEASE YOU MUST FILL OUT ALL REQUIRED FIELDS. TO PROCESS YOUR ORDER EFFECTIVELY! MAIL ORDERS: Still an efficient way to order your merchandise and one we still believe in, that is why it is available to you. We have simplified this option to the fullest for you. Like the Email Order method this one does have a little work to it. Just click on the link that says Ground Mail Order Form (located above & in the Store). Fill it out completely. Along with payment then mail it to us to this address: Murder Morgue Records (current available mailing address is in the process of relocating; Please be patient). Then once we receive payment (review payment methods below). Your merchandise will be shipped, this process in general takes as much time as our standard Email Order option approximately less than 1 - 2 weeks delivery time (pending reciept of payment). Even less if payment is sent with the order. On rare occasion due to the fact you may live in an odd area for us to ship, we may contact you in regards to shipping to adjust rates (see shipping below). PAYMENT METHODS: Currently, at this time, there are only two payment methods we require. Either payment received by PayPal or Money order. If paying by money order this is the information required on the money order itself in regards to our address & payment space to place on the Money Order itself: (Current Mailing Address under relocation; Please be Patient: Contact for secondary for now). We are also at this time debating the option to accept checks in the future. Although, this option for everyone is a dinosaur. We know that there are still good honest folks, who abide by its method of payment. We will accept cash at our performances or on the street, but we highly suggest. Do Not! Send it via mail for a Mail order or Email Order. There is to much risk involved for the both of us and its not wise in todays world. Due to dirty mail carriers & neighborhood snatchers. For now the personal check option is not accepted unless we know you or you are local to Oklahoma. With the ability to provide some hefty information about yourself... SOON WE WILL ACCEPT CREDIT CARD PAYMENTS. RETURNS POLiCY: Returns Policy (REFUNDS): In general consider all sales final. Although we know situations can occur that involve change of decision, want, or need. Damage (we inspect our products) via delivery or such methods. If product was damaged via delivery means. Take photo of said product and email to MorgueStore@murdermorgue.com. With description of what happened. From there we will investigate and figure your best method for refund. In general, when refunding physical merchandise we offer you the option to return the purchased merchandise to us (you pay shipping). Once, this is done, we either replace the product, re-issue a product of equal value, provide you with discount coupons, or provide you with a gift card. Original purchased product must be returned. Before this takes place. THERE ARE NO RETURNS or REFUNDS for DIGITALLY PURCHASED ITEMS! IE; MP3 Downloads, or Digital Distribution Downloads! THERE ARE NO RETURNS or REFUNDS for DESIGN WORK COMPLETED FOR YOU; Meaning, Design Work Completed by D.MORGUE SOUND Studio. Study and determine before purchasing! Make Contact with us Before Purchase. With Design work completed by us for you; we take the time to send you proofs and get your verification of acceptance; when you accept the proof or final design; Then we will ask you to begin the order process. THERE ARE NO RETURNS or REFUNDS FOR INTERNATIONAL ORDERS! SHIPPING: Majority of the time we ship via, USPS Priority Mail Flat Rate. Most of our products we offer will ship in either the Priority Mail Flat Rate: Envelopes or small boxes. When ordering multiple items the totals for shipping, is already configured to make up the difference. There are some, who may not like the Priority Route. We plan by 2011, to allow for all types of shipping and features of shipping. Currently, we choose this route for ease of shipping. If you prefer an alternate means: Please! Contact us here: CONTACT. Majority of the time shipping is calculated within the price of items purchased. We are trying to make ease of mind by doing this, so you don't have to worry about shipping. Unless, otherwise noted in a product listed in the MORGUE STORE. INTERNATIONAL ORDERS & SHIPPING: International Orders are now set to strictly USPS Priority Mail Shipping Rates. So Please! Contact us before ordering internationally. For U.S. Soldiers serving overseas! Please, contact us before Ordering at All! We have a special deal for You! Since, Murder Morgue Records supports the troops of all of America's Armed Forces & Military. AFFILIATE COMPANY ORDERS: Apart from having our own official online store. Murder Morgue Records has sites affiliated with other companies. Such as, Zazzle.com. Soon we will be affiliated with other online music distributors. We also are affiliated with DFJAMS online stores. In the future all of Murder Morgue's artist will have their own different avenues for you to order theirs & the Murder Morgue's products.When ordering through these affiliate companies. We "WANT" to hear about any discrepancies you may have with them when ordering our products from their sites. Although, ordering through those companies, means you will have to abide by their measures to order and process orders. They are affiliated with us, but they are not us! So if you do have a bad experience with them. Contact Us Immediately & Them! Just know that those related sites. When ordering through them, you must deal with them. Nor can hold our company responsible for their failures or bad business habits. Should that happen! Which it shouldn't since we don't deal with fly by night corporations. The companies we align ourselves with to sell products. Do have good standing with Murder Morgue Records. Remember, everyone is prone to mistakes from time to time, then again no one is perfect. IN-STORE DOWNLOADS: As you have probably already reviewed. Within the Murder Morgue Records online store the Morgue Store. We have made available now & from time to time. Tracks that are a gift to you & that you can download for free. We know allot of you are not comfortable with downloading material from a record label or bands you think are "new", but we do give you assurance that these downloads are safe. The web host we also go through is a multi-million dollar company which guarantees, screens, & ensures that all the downloads processed through its server are protected & encoded with security from online threats. Our personal internet soldier who works for the Murder Morgue. Code named: Razor K., also ensures our downloads are safe. Should you download our artists tracks & have complications please contact him at the following email: MorgueStaff@murdermorgue.com. (this is a courtesy, NOT a privilege, false claims will get you nowhere as well). This rule emplies also through other regions of the web our downloads are available. Although, the sites you download through will not be backed by Murder Morgue Records or MurderMorgue.com. You will have to make amends with those sites. Yet! You must still contact us and note it with us. A simple rule: "If you don't feel comfortable downloading, Don't Do It!" -Razor K. (MurderMorgue.com & Murder Morgue Records official Web Coach). THERE ARE NO RETURNS or REFUNDS for DIGITALLY PURCHASED ITEMS OR MUSIC! SIZES / QUANTITY / STYLES & VARIATIONS: SIZES: Our clothing within our online store have their sizes set and sizes available. We update that information and keep it current. If you wish to request a size. Feel free to do so by contacting us. If you wish to order a size we do not carry contact us! Then we can make arrangements. To get the order of that item processed. Realize, sizes we don't carry will require longer shipping time. Due to the fact we have to hit up our good homies that own the shirt shops that makes our threads. On average the shipping time could breach up to 3/4 weeks in delivery. More pending your issue of payment. Now for clothing, for example, like our ladies spaghetti strap shirts. Those types don't apply to this rule. Since, they are made through a distribution firm & the sizes available are all we have currently. Either way, make contact an we will verify if it is available. QUANTITY of PRODUCTS: On rare occasion we may have a product available, but the quantity is limited. Most of those products within our online store will be marked like so: *Limited Quantity. With these items for orders placed beyond the limit. You must contact us first to make arrangements. We also add a note of what the limitations are within this. Yet, if you have to have more than what is slated. Please Contact First! Soon and in the future. Products will be listed that require reciept of payment first an a later delivery time. Meaning, you will only be able to get those products upon reciept of payment and at the quantity you order. These specific items in this process will be noted in the store when they apply to this agenda. STYLES & VARIATIONS: We don't release information of how long a product will be available. If particular styles are within our in-store of merchandise. Then this means they are still available for you. All styles of merchandise are also subject to change. Minus, album release made available within the in-store. Those are set in stone once final. (on rare occasion covers may vary if re-releasing an older product or re-vitalizing a current one). Some times we take items back to the drawing board & make them more dynamic. Thus, changing the look or the feel entirely. If this happens the older form of that style will no longer be available. Unless quantity of that item is in our storage facility. (Hey we are still growing). So be patient with us when this happens. Sometimes we pull a product just, because the feel of it is wrong. Then re-release it with a new style & variation. This is done to provide you with more enjoyable merchandise & quality products. STORE TERMS of SERVICE: (note: this link will take you within this sites terms of service. scroll to find this link titled: TERM of SERVICE and USER AGREEMENT) * There will be an option to return back to here or the store after visiting. WHERE IS THE STORE'S F.A.Q SECTION? There is not one per say available. We have combined the MorgueStore's frequently asked questions section with the M.M.A.Q. in the LINKs section in the menu. For now most questions can be answered by reviewing this Order Info page. (damn you just did that!) The best way is to send a question. Through our question form available on the main page of the MorgueStore or the Store page. Since, questions vary that we recieve the F.A.Q. for such would be the size of this site. To many to list so to speak. Besides, your question is personal to us. When dealing with ordering our products or dealing with the MorgueStore online store. Every one of them is different and special. Thanks for Understanding! |
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